A Little Issue With Intuit And Quickbooks Pro 2007

If you remember back a few weeks, I told you that I got a new computer. There were a few hickups, but things are ok now.

When I get a new computer, I like to transfer my software to it, from my old computer. Basically, I just install the software that I have onto the new computer and then delete it from the old one. It usually goes along just fine.

A while back, I installed Quickbooks Pro 2007 on the new computer. The software gave me 30 days to register it. I waited the 30 days (because I kept hitting “remind me later”) and then I registered the software. When I registered it, I was asked for my business phone number and zip code. I remembered when I bought the software, so I plugged in our old phone number and zip code. Then, I said to myself, “I should really update this information, because if I have to do this again, I am never going to remember that old stuff.” The only way I could update the information was to call the company. I did that a few minutes ago.

I got a guy on the phone. He updated the information that I gave him, so they can send me more junk mail. Then, his system produced a new validation code. He gave me the instructions on how to apply the new validation code in the Quickbooks software. Upon doing this, I received an error, saying the validation code was no good. I asked him what to do…the validation code he just gave me was no good. He replied that I could either look online for a solution or sign up for a technical support plan for $75 per year.

I think I may have stuttered for a second because I thought he was joking. He wasn’t. I felt myself getting a little red in the face and explained to him that this was his problem, not mine. I quickly found myself getting nowhere fast with him, so I hung up.

I am not even going to let this get to me. I am going to go about my day with a smile on my face.